Customers are getting surprised to discover their rental is an electric vehicle

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Rental car customers say they are receiving electric vehicles that they did not sign up for, with little to no warning from the rental companies. In some cases, it causes major headaches if they lack experience driving or charging an electric car or can’t locate chargers along their travel route.

The Washington Examiner spoke to several people who booked generic or standard rental cars online through major U.S. rental companies — Hertz, Avis, and Budget — but were given electric vehicles instead. It’s also a topic of complaint on review sites and social media.

When Richard H., a software company owner from Oregon, touched down in Minneapolis for a work trip in June, he grabbed his luggage and proceeded to head to the airport Hertz terminal, where his prebooked car was waiting.

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